dormakaba
Senior Manager Technical Support
— $115,000 - $135,000 per jaar
- contract
- voltijd
- op locatie
40511 Lexington
dormakaba is seeking a Senior Manager of Technical Support to oversee technical support operations, ensuring a positive customer experience and managing team performance in Lexington, KY.
What You'll Be Doing
- Hire, train, and mentor technical support staff.
- Conduct 1-on-1 meetings and performance reviews.
- Act as the final escalation point for critical customer issues.
- Develop and implement support policies and procedures.
- Monitor key metrics (KPIs) and Customer Satisfaction Scores (CSAT).
- Work with product, engineering, and sales teams to improve product quality.
Voordelen
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- Vacation and Personal Time Off
- Parental Leave
- 401k Matching plan
- Tuition Reimbursement Program
Why This Role?
dormakaba offers comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, and generous vacation time. Parental leave supports growing families, and a 401k matching plan helps you plan for the future. We also offer a tuition reimbursement program to support your career development.
Who Are We Looking For?
We are looking for a candidate with 10+ years of experience in technical/engineering management and a Bachelor’s degree in a related field. You should have excellent communication, problem-solving, and conflict-resolution skills. A strong understanding of troubleshooting, networking, and software/hardware products is essential.
- 10+ years experience in technical/engineering management
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, IT, or related field
- Excellent communication skills
- Strong problem-solving skills
- Understanding of troubleshooting, networking, and software/hardware products
What's In It For You?
- Learn and Grow Program
- 24/7 access to LinkedIn Learning courses
- Employee Assistance Programs
- Voluntary Legal Insurance
- Unlimited Referral Reward Bonuses
- Corporate Discounts for shopping, travel, and more
Sollicitatieproces
Dit zijn de stappen die je doorloopt bij het solliciteren op deze vacature:
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Senior Manager Technical Support: Drive Customer Success
Join dormakaba as a Senior Manager of Technical Support! Lead a team, resolve complex issues, and improve product quality. Shape the future of access solutions in a dynamic environment. Apply now and make a real impact!