dormakaba
Service Scheduler
— Gehalt k. A.
- Festanstellung
- Vollzeit
- Hybrid
3803 Hallam
Join our team as an experienced Service Scheduler, where you will be instrumental in coordinating and optimizing the schedules of our technicians. This dynamic role requires a keen ability to juggle competing priorities and adapt to a fast-paced work environment, ensuring seamless service delivery and exceptional customer satisfaction.
Your Day-to-Day Responsibilities
- Serve as the primary point of contact within the Service team for customer enquiries
- Communicate with technicians to coordinate work requirements and schedules
- Liaise with customers regarding site expectations and job timeframes
- Maintain accurate records and ensure timely order entry
- Develop, implement, and update monthly Preventative Maintenance plans
- Ensure all technician inductions remain current and compliant
- Provide customers with updates on service delivery, progress, and completion reports via customer portals
Vorteile
- Hybrid role with flexible working arrangements
- Access to discounted Health Insurance
- Peer to Peer Recognition via 'AAA' Nominations and awards
- Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
- WhereFit membership offering discounts on gyms, apparel and more
- Opportunities to grow your skills and build your career
Why Join Our Team?
We offer a supportive and flexible work environment, including a hybrid role with flexible working arrangements to help you achieve work-life balance. Your health and well-being are important to us, which is why we provide access to discounted health insurance and a dedicated Wellbeing Committee focused on mental health, community engagement, diversity & inclusion, and social amenities.
Beyond these, we foster a culture of recognition through our 'AAA' Nominations and awards, celebrating your contributions and achievements. We also support an active lifestyle with a WhereFit membership, offering discounts on gyms, apparel, and more. Join us and discover a workplace that values your growth, well-being, and professional development.
Who We're Looking For
We are seeking an experienced Service Scheduler with a strong customer service focus and excellent communication skills. The ideal candidate will have a proven ability to plan, organize, and oversee service delivery, performing effectively under pressure. You should be highly proficient in Microsoft Excel, Outlook, and Word, and possess strong time management skills. Experience with CRM systems like Salesforce or ServiceMax, along with exposure to various customer portals, will be highly regarded, demonstrating your ability to adapt and integrate into our operational systems.
- Strong customer service focus and communication skills
- Proven ability to plan, organise, and oversee service delivery
- Excellent time management skills with the ability to perform under pressure
- Intermediate to advanced proficiency in Microsoft Excel, Outlook, and Word
- Experience with CRM systems (e.g., Salesforce, ServiceMax) is highly regarded
- Demonstrated scheduling experience
- Exposure to a range of customer portals
What Makes Us Special
- A dynamic work environment where every day brings something different
- Opportunity to work with a global leader in access solutions
- Encouragement to take initiative and grow your skills
- Flexible working arrangements supporting work-life balance
- Access to a comprehensive wellbeing program
- Recognition for your contributions through awards
Bewerbungsprozess
Das sind die Schritte, die du bei der Bewerbung auf diese Stelle durchläufst:
Bewirb dich für
Service Scheduler
Ready to bring your scheduling expertise to a global leader? Apply now through Booming Jobs! Simply complete our application form with minimal information – no CV or account creation needed. We look forward to seeing how you can contribute to our team.
Shape Customer Service Excellence as Our New Scheduler
Are you an experienced scheduler with excellent communication skills and a customer-centric approach? Join our dynamic team in Hallam, where you'll coordinate technicians, ensure timely service delivery, and play a crucial role in maintaining high-quality customer experiences. This is an exciting opportunity to make a real impact within a global leader.