Работник в цех за автоматични врати
dormakaba
Търсим работник в цех за автоматични врати, отговорен за монтаж, сглобяване и тестване на продуктите на компанията.
dormakaba
3rd Level Support Engineer
— Salary n/a
- contract
- full-time
- hybrid
1784 Sofia
Join our team as a 3rd Level Support Engineer, providing exceptional technical support to our customers. You'll analyze issues, develop solutions, and collaborate with cross-functional teams to ensure a smooth and efficient experience.
Your Daily Responsibilities
- Respond to fault reports and technical inquiries.
- Analyze and diagnose issues, developing solutions and workarounds.
- Maintain excellent communication with customers.
- Accurately record and categorize fault reports in the ticket system.
- Create knowledge articles and FAQs.
- Test workarounds and software patches.
Benefits
- 25 days paid annual leave
- Additional health insurance
- Food vouchers
- Public transportation card
- Multisport/Coolfit card
- Employee Assistance Program
- Language training opportunity
Perks of Joining dormakaba
dormakaba values its employees and offers a range of benefits to support their well-being and professional growth. Enjoy 25 days of paid annual leave, additional health insurance, and food vouchers. We also provide a public transportation card and Multisport/Coolfit card to promote a healthy lifestyle.
Our Employee Assistance Program offers mental health, legal, and financial counselling. We also offer language training opportunities and access to over 15,000 LinkedIn Learning courses to assist in your development.
Ideal Technical Expert
We are looking for an experienced Technical Support Engineer with a strong background in complex software and hardware systems. The ideal candidate will have excellent communication skills, a customer-focused mindset, and strong analytical and problem-solving abilities.
You should be a self-starter with a hands-on mentality and the ability to work independently. Experience in technical support (2nd/3rd level) or as a service engineer with field experience is essential.
- Minimum 3 years of experience in technical support.
- Professional training in computer science, electrical engineering, or communications engineering.
- Proficiency in Windows, databases, network technology, web and distributed software systems.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Customer-focused mindset.
What's In It For You?
- Home office allowance.
- Opportunity for flexibility with a hybrid working model.
- Brand new modern office premises.
- Employee referral program.
- Fresh fruits in the office.
Application process
These are the steps you’ll go through when applying for this job:
Apply now and elevate your technical expertise with us!
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Experienced 3rd Level Support Engineer Opportunity in Sofia
We are seeking a skilled 3rd Level Support Engineer to provide exceptional technical support to our customers. If you have a strong technical background and a customer-focused mindset, apply now!