Commercial Supervisor
dormakaba
We are seeking a Commercial Supervisor to provide operational and strategic leadership for the Order to Invoice function, ensuring alignment with business objectives and goals in Sofia.
dormakaba
IT Service Operations Manager
— Salary n/a
- contract
- full-time
- hybrid
- IT Service Manager
- Service Delivery Manager
1784 Sofia
Ensure stable, SLA-compliant services by managing external and internal service providers. Focus on incident and request management, service quality, and transparent governance.
What You Will Be Doing
- Ensure SLA compliance and service quality from external providers
- Manage Incident and Request processes, including Major Incident coordination
- Conduct regular service reviews and performance reporting
- Deliver trend analysis, RCA quality, and sustainable fixes
- Oversee daily IT operations across Network, Workplace, Datacenter, and Cloud services
Benefits
- Attractive remuneration package
- Hybrid working model
- Home office allowance
- Additional health insurance
- Food vouchers
- Public transportation card
- Training and mentorship programs
Why Join dormakaba?
dormakaba offers a competitive remuneration package and supports work-life balance with a hybrid working model and home office allowance. Employees also receive additional health insurance and various benefits to support their well-being.
The company provides opportunities for professional development through training and mentorship programs, as well as access to over 15,000 LinkedIn Learning courses. There are also perks such as food vouchers and a public transportation card.
Who We Are Looking For
The ideal candidate has at least 5 years of experience in a similar role and a strong knowledge of ITIL practices. They should have proven ability in SLA/KPI management and supplier governance, as well as excellent communication and escalation skills. Experience with ServiceNow and reporting tools is preferred.
- 5+ years experience in a similar role
- Strong knowledge of ITIL practices
- Proven ability in SLA/KPI management
- Contract/sourcing understanding
- Excellent communication & escalation skills
- Experience with ServiceNow and reporting tools
What's in it for You?
- Brand new modern office premises
- Fresh fruits in the office
- Employee Assistance Program (Mental Health, Legal & Financial Counselling)
- Optional parking space
- Multisport card
- Language training opportunity
- Employee referral program
Application process
These are the steps you’ll go through when applying for this job:
Apply Now: View the Full Job Description Here
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Drive IT Excellence: IT Service Operations Manager Opportunity
Join our team as an IT Service Operations Manager and ensure the delivery of stable, SLA-compliant services. Manage incidents, drive continuous improvement, and optimise performance in a global company. Apply now!