Commercial Supervisor
dormakaba
We are seeking a Commercial Supervisor to provide operational and strategic leadership for the Order to Invoice function, ensuring alignment with business objectives and goals in Sofia.
dormakaba
IT Governance & Processes Expert
— Salary n/a
- contract
- full-time
- hybrid
1784 Sofia
We are seeking an IT Governance & Processes Expert to define and manage the IT Governance Framework. You will ensure consistent standards, policies, and methodologies across Global IT, assisting in the design and improvement of ITSM processes.
What You'll Be Doing
- Define and own the IT Governance Framework
- Design and improve ITSM processes
- Establish IT process management methodology
- Lead maturity assessments and drive improvement initiatives
- Manage external consulting firms
- Ensure compliance with internal and external standards
- Support tool-related governance
- Facilitate executive-level communication
Benefits
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- Food vouchers
- Public transportation card
- Multisport card
- Employee Assistance Program
- Language training opportunity
Why Work With Us?
We offer opportunities in a globally operating company valuing diversity, inclusion, sustainability, and mutual trust. Our benefits package includes a home office allowance to support your remote work setup and 25 days of paid annual leave for a healthy work-life balance.
In addition to time off, we provide additional health insurance and food vouchers. You'll also have access to a public transportation card, a Multisport card, an Employee Assistance Program for mental health and financial counselling, and language training opportunities.
Who Are We Looking For?
The ideal candidate has extensive experience in IT governance, ITSM, and IT process management. You should have a strong background in ITIL, experience establishing governance frameworks, and a solid understanding of enterprise IT operations. Excellent communication skills and the ability to influence without authority are essential.
- 7+ years of experience in IT governance or related roles
- Strong background in ITIL
- Experience establishing governance frameworks
- Solid understanding of enterprise IT operations
- Excellent communication skills
- Ability to influence without authority
What's In It For You?
- Fresh fruits in the office
- Training and mentorship programs
- Access to LinkedIn Learning courses
- Hybrid working model
- Employee referral program
Application process
These are the steps you’ll go through when applying for this job:
View the full job description and apply online now
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Drive IT Governance & Processes at dormakaba Bulgaria
We are seeking an IT Governance & Processes Expert to define and enhance our IT framework. If you have strong ITIL experience and a passion for continuous improvement, join our team in Sofia!